Tech @ Krea

About

Krea IT Services is responsible for the planning, management, and direction of technology initiatives in support of both academic and administrative operations. IT Services provides the campus community a diverse set of technology services including development, monitoring, and maintenance of the campus data network, computer systems and servers, computer labs, and smart classrooms.

Services provided are in the following areas

IT Hardware and system software installation/maintenance and advancement Network provision and development

Provision and maintenance of audio and video presentation and production systems

Provide IT Support for academic staff, professional staff and student services

Maintain IT systems and data integrity and security

Implement and maintain best practice IT governance

Mission Statement

Enhance and support teaching and learning

Participate in, support and enhance research

Foster outreach, develop partnerships with communities and promote the capabilities of advanced networking and communications

Provide, secure and maintain systems allowing the college to accomplish its missions

Enhance productivity though the innovative use of technology

Make available best IT resources for academic and management processes and Enhance communication.

Services

IT provides a wide range of support services that help our campus community use technology to increase engagement, efficiency, and effectiveness. We encourage you to take advantage of these resources. We are also available to assist you in implementing these services in your classrooms, offices, workflows, etc.

IT helpdesk

The IT Helpdesk is a single point of contact for all Krea IT Service users including student and staff. The following guide provides details in relation to requesting support or reporting incidents or problems.

Email

Students and Staff are provided with a Gsuit Enterprise email account which can be accessed from both inside and outside the University.

Wireless access

IT Services provide and support the Network infrastructure which allows Staff and Students access to the Krea University wireless network. Using your Krea University account details you will be able to connect to your designated network on your preferred mobile device.

Computer Labs

Krea Computer Labs managed by the IT Services Department on Campus.

Software

Software - Office 365 Suite, IBM SPSS MODELER, IBM SPSS Statistics, Bloomberg.

Security

Security has become a crucial issue for interacting in a digital age. Krea IT Services follows security protocols as per international standards to promote safe computing habits.

IT Team Escalation - Sricity Campus

Support Team	Action
Zoho Help Desk Ticket	Email us at itsupport.sc@krea.edu.in to raise a ticket and hear from us within 6-10 business hours
Mr.Balaji Damodaran Chief Technology Officer	In case Helpdesk ticket is not resolved within 2 business days, Click here to Escalate next level.

IT Team Escalation - Chennai Office

Support Team	Action
Zoho Help Desk Ticket	Email us at itsupport.ttk@krea.edu.in to raise a ticket and hear from us within 4-8 business hours
Mr.Balaji Damodaran Chief Technology Officer	In case Helpdesk ticket is not resolved within 2 business days, Click Here Escalate to next level

Type of Support Provided : Helpdesk, Hardware, Network, Software & Website

phone
remote control assistance
IT Request ticket system
in person visits
remote management tool
self-service offers

The New requirements / Hardware issue / Network cabling repair work / Vendor dependant support response time may vary due to approval / procurements / Vendor SLA if any.

a. Critical Issues: Response time will be 30 Minutes Server outreach, Network outreach, Mail phishing, Website / Webpage attack, DB connectivity, Online classes related etc.

b. Non-Critical Issues: Response time will be 4 to 8 Business Hours OS Corrupt, Software installation, Mail Login issues, Printer related issues, Zoom meeting, Webpage Correction etc.