Tech @ Krea

We Care, Support, Develop, Maintain, Innovate, Transform

Empowering Krea University with cutting-edge technology solutions and exceptional IT services

About IT Services

Krea IT Services is responsible for the planning, management, and direction of technology initiatives in support of both academic and administrative operations.

IT Services provides the campus community a diverse set of technology services including development, monitoring, and maintenance of the campus data network, computer systems and servers, computer labs, and smart classrooms.

Academic Support

Enhance and support teaching and learning through innovative technology solutions

Research Excellence

Participate in, support and enhance research capabilities with advanced tools

Security & Compliance

Maintain IT systems and data integrity with best-in-class security practices

Innovation

Enhance productivity through the innovative use of technology

Our Services

We provide a wide range of support services that help our campus community use technology to increase engagement, efficiency, and effectiveness

OneERP Development for Krea

Our flagship Enterprise Resource Planning system built exclusively for Krea University. OneERP integrates academics, administration, finance, HR, and student services into a unified platform, streamlining operations and enabling data-driven decision making across the institution.

Integrated Platform Krea Exclusive

Software Development

Custom software solutions tailored to university needs. From enterprise applications to automation tools, we build scalable, efficient systems that streamline operations and enhance the digital experience.

Custom Solutions Enterprise Grade

Mobile App Development

Native and cross-platform mobile applications for iOS and Android. Empower students and staff with mobile-first solutions for seamless access to university resources anytime, anywhere.

iOS & Android Cross-Platform

Web Application Development

Modern, responsive web applications built with cutting-edge technologies. We create intuitive portals, dashboards, and interactive platforms that transform how the university community engages online.

Responsive Design Modern Stack

Web Hosting Services

Reliable, high-performance hosting infrastructure for university websites and applications. We provide secure, scalable hosting with 99.9% uptime, automated backups, and 24/7 monitoring to ensure your digital presence is always available.

99.9% Uptime Secure & Scalable

HPC Server

High-Performance Computing infrastructure for research and computational intensive tasks. Our HPC clusters provide powerful processing capabilities for data analysis, simulations, machine learning, and advanced research computing needs.

Research Computing GPU Acceleration

IT Helpdesk

Single point of contact for all IT service users including students and staff. Get support or report incidents efficiently.

24/7 Support Quick Response

Email Services

G-Suite Enterprise email accounts with advanced security features accessible from anywhere.

Enterprise Grade Secure Access

Wireless Network

High-speed wireless connectivity across campus with secure access and robust infrastructure.

High Speed Campus Wide

Computer Labs

State-of-the-art computer labs with modern hardware and software for academic and research purposes.

Modern Hardware Latest Software

Software Solutions

Comprehensive suite including Office 365, IBM SPSS, Bloomberg Terminal, and specialized academic software.

Premium Tools Licensed

Security & Compliance

Advanced security protocols following international standards for data protection and cybersecurity awareness.

International Standards Data Protection

Our Team

Dedicated professionals committed to delivering excellence in IT services

Escalation Matrix

ERP Support

Level 1 - Support Team

Zoho Help Desk Ticket

Response Time: 12-24 business hours

Level 2 - L2 Escalation

Senthil Prabhu K

Senior Full Stack Developer

Escalate if ticket is not resolved within 2 business days

Level 2 - Escalation

Balaji Damodaran

Chief Technology Officer

Escalate if ticket is not resolved within 2 business days

Sri City Campus Infra & Networking Support

Level 1 - Support Team

Zoho Help Desk Ticket

Response Time: 6-10 business hours

Level 2 - L2 Escalation

Venugopal Routh

Lead - IT Infrastructure Engineer

Escalate if ticket is not resolved within 2 business days

Level 2 - Escalation

Balaji Damodaran

Chief Technology Officer

Escalate if ticket is not resolved within 2 business days

Website Support

Level 1 - Support Team

Zoho Help Desk Ticket

Response Time: 4-8 business hours

Level 2 - Final Escalation

Balaji Damodaran

Chief Technology Officer

Executive intervention required

Chennai Office Infra & Networking Support

Level 1 - Support Team

Zoho Help Desk Ticket

Response Time: 4-8 business hours

Level 2 - Final Escalation

Balaji Damodaran

Chief Technology Officer

Executive intervention required

Response Time Guidelines


Critical Issues

30 Minutes

  • Server outreach
  • Network outreach
  • Mail phishing
  • Website/Webpage attack
  • DB connectivity
  • Online classes issues

Non-Critical Issues

4-8 Business Hours

  • OS Corrupt
  • Software installation
  • Mail login issues
  • Printer issues
  • Zoom meeting
  • Webpage corrections

Contact Us

Location

IT Services, Admin Block 1st Floor, A Wing
Krea Campus, Sricity

Support Methods

  • Phone Support
  • Ticket System
  • Remote Assistance
  • In-Person Visits

Need Technical Support?

Our team is ready to assist you with all your IT needs. Reach out to us through any of the following methods.

Support Areas

Helpdesk Hardware Network Software Website